Please join us Thursday, February 2, 2017, at 11am ET for a 30-minute webinar titled “How to Use Cognitive to Personalize Customer Service in Your Call Center.”
Cognitive technology, what is it and why should your organization care? Join IBM and Princeton Blue on Thursday, February 2, 2017, at 11:00 am EST for a 30-minute webinar to learn how Cognitive Customer Service can be your competitive edge. We will discuss and demonstrate our Cognitive Customer Service solution that determines topic and emotion from call center voice conversations, emails and chats to better understand the customer experience and brand perception and allows you to:
– Understand and act on real-time customer sentiment
– Increase customer satisfaction and revenue
– Identify and capitalize on customer trends in real time
– Enhance customer experience through an improved Next Best Action
Learn how this is possible with IBM Business Process Manager and Watson Analytics in this short, informational webinar sponsored by IBM, and led by Pramod Sachdeva, Founder and Managing Director at Princeton Blue.