The Ultimate Customer-centric Chatbot

By combining Watson Conversation / cognitive / right brain capabilities and ODM Decision Composer / rule-based decisions / left brain capabilities, our clients doing digital sales can build with no code chatbots that will provide each of their customers with a fully personalized experience by:

  • asking the right questions
  • understanding what this customer needs or wants
  • proposing the best product that both addresses the expressed need and complies with regulations, policies and best practices
  • leveraging a 360° knowledge of this customer
  • highlighting what aspects of this product matter to this customer

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