Automation Anywhere is a product offering that provides what is commonly called “Robotic Process Automation” or “RPA”. Simply put, it provides a mechanism to automate the common tasks performed by a staff member. In this example video, we show Automation Anywhere being used to automate a simple support ticketing system. In the story, customers send in requests for support as emails and, today, they are manually copied over to the in-house ticket/support system. In the video, we walk through an example of what it might look like to automate this series of steps using Automation Anywhere.
By Neil Kolban of Salient Process