KPMG, a leader in audit, tax and advisory services, sought to establish a Customer Relationship Center that would help it’s banking customers address the changing regulatory environment in a scalable, repeatable and controlled way. KPMG chose IBM’s Business Process Management (BPM) solution based on a number of factors, including quality of technology and implementation support. Within 12 weeks, the center was up and running, allowing KPMG to quickly put solutions in place for their customers. KPMG was able to reduce the time needed for complex process configurations by 90%, and what used to take KPMG’s BPM developers a week to complete, can now be handled by business analysts in only half a day.
- Short Introduction to IBM Blueworks Live
- Event Driven Architecture and Decision Management