The benefits of automation you didn’t see coming

Automation pays out, and relatively quickly too. But some of the benefits come from less obvious places.

The recent Forrester Total Economic Impact study looked at the impact — costs and benefits — of automation in the world of application management, based on in-depth interviews with IBM clients. For many organizations, the catalyst for considering automation is a cost reduction target. However most clients quickly discover that the benefits of automation go much further than just reducing operating cost.

No doubt, straightforward cost reduction is a benefit. AI and cognitive technologies, as well as preventative maintenance, can reduce the need for human intervention in routine tasks. For IBM clients, automation led to a 70 percent reduction in ticket desk volumes* which can have an immediate impact on the bottom line.

It must be noted that additional impacts were just as important…

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