Automation 2019; Adding Intelligence

obotic Process Automation(RPA) has been stealing the spotlight on automation. Task automation is real and beneficial, but there is more to automation than just RPA. Let’s take a look at more contributors to the ever growing automation theme and more specifically, what will happen in 2019. The key theme for 2019 is that automation will become more intelligent through the addition of more context, analytics and AI. Here is my take on several forms of Intelligent Automation which may range from full automation to intelligent assistance. Although automation is doing fairly well in technical automation, it is barely scratching the surface in business automation.

Intelligent Task Management (RPA) 

As RPA continues with success, it will need to become more intelligent to expand the kind of tasks it automates or even assists. RPA will take on more than repetitive and simple tasks leading to more technical and business benefits. Besides creating bot markets by RPA vendor biospheres, RPA vendors will start to include process mining, analytics and machine learning in 2019. Intelligence will be needed to take on more complex tasks and large process scopes to start to deliver on the promise of swapping people for software/hardware bots…

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