Create a cognitive retail chatbot

Build a configurable, retail-ready chatbot

Chatbots are a hot topic in the retail industry, but so far the execution has mostly amounted to little more than a novelty experience for customers. Interested in adding a chatbot? In this developer code pattern, learn how you can create an easily configurable, retail-ready Watson Assistant-based chatbot that lets a user find items to purchase and then add and remove items from their cart.


  1. The user writes a message to the slackbot.
  2. The slackbot uses the Watson Assistant service to let users search, add, or remove products from their cart.
  3. The Watson Discovery service provides users with a list of items to add or remove from their carts.
  4. The user and cart data is stored in the database.
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