How automating decision management helps organizations compete

“Decision management has a long history in the enterprise,” explains Davis. “It has roots starting back in the 1980s with the first wave of artificial intelligence and expert systems. From there, decision management came into its own in the ’90s when companies like Fannie Mae and Freddie Mac proposed loan automation systems designed to help banks decide whether or not to grant a loan approval. It took the time required to process and make that decision from weeks down to a matter of days or even minutes.”

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