We always strive to seek new and better ways to improve our communications and support that we offer. With that in mind, we transitioned to a new Support Portal on March 12, 2018.
Our new portal is supported by IBM Watson and provides you with enhanced transparency into your ticket resolution workflow along with improved self-service options.
The new Support Portal is a “one-stop shop” for Customer Support and offers you the following self-service capabilities:
- Ticket creation/updates
- Ability to attach documents for review by Support
- Simplified search capability to view ticket history and knowledge base artifacts