Using the New Blueworks Live Support Portal

We always strive to seek new and better ways to improve our communications and support that we offer.  With that in mind, we transitioned to a new Support Portal on March 12, 2018.

Our new portal is supported by IBM Watson and provides you with enhanced transparency into your ticket resolution workflow along with improved self-service options.

The new Support Portal is a “one-stop shop” for Customer Support and offers you the following self-service capabilities:

  • Ticket creation/updates
  • Ability to attach documents for review by Support
  • Simplified search capability to view ticket history and knowledge base artifacts

 View the full article (Blueworks Live login required)

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